Delivery & Refunds

Last updated: 20 June 2026

This policy explains how digital Products (ranks, crate keys, cosmetics, subscriptions and similar) are delivered on the Kyoto PvP Network store, and how refunds are handled. It forms part of our Terms of Service.

Delivery

All Products are digital and are delivered to the Minecraft account whose username you provide at checkout. Delivery is normally automatic and happens within a few minutes of a successful payment. Some perks activate the next time you join the server, and a small number may be applied manually, which can take a little longer.

If your purchase has not appeared, please:

• Double-check that you entered the correct in-game username at checkout.
• Fully rejoin the server (disconnect and reconnect) so perks can apply.
• Allow a short time for processing during busy periods.

If your items still have not arrived after a reasonable time, contact us at support@kyotopvp.com with your username and order details and we will put it right.

Subscriptions

Subscription Products renew automatically at the interval shown at checkout until you cancel. Renewals deliver the associated perks in the same way as the initial purchase. You can cancel at any time to prevent future renewals; cancelling stops further charges but does not retroactively refund the current period unless required by law.

Pricing and currency

Prices are shown on the Store and may be displayed in your selected currency. The amount charged, including any applicable taxes or fees, is shown at checkout before you pay. Payments are processed securely by our payment provider, Tebex.

Refunds

Because Products are digital and are delivered to your account immediately or shortly after purchase, all sales are final once the Product has been delivered, except where a refund is required by applicable law. Your statutory consumer rights are not affected by this policy.

We will, however, provide a refund or re-delivery where:

• You were charged but the Product was not delivered and we are unable to deliver it; or
• The Product is faulty or materially not as described; or
• A refund is otherwise required by the consumer law that applies to you.

To request a refund, email support@kyotopvp.com with your in-game username, the email used at checkout, and the order reference. We aim to respond to refund requests promptly.

Chargebacks

If you have a problem with a purchase, please contact us first — we can almost always resolve it faster than a payment dispute. Opening a chargeback or dispute without contacting us may result in the removal of all purchased perks and a permanent ban from the network, in addition to the disputed transaction being reviewed.

Contact

For anything relating to delivery or refunds, email support@kyotopvp.com.